We at DCB Bank have been triumphant in transforming the Bank through our customer focused approach. As a DCBian you need to be determined to solve problems of internal and external customers, by providing solutions that meet their expectations and also help build trusting relationships. We thrive to stand true on our brand promise, ‘We Value You’ by practicing the power of the three: Empathy, Speed and Quality (ESQ).
Empathy - Identifying, acknowledging and meeting the emotional and transactional needs of our customer
Speed - Servicing our customer in the shortest possible time frame
Quality - Delivering 100% error-free service and the uppermost quality experience to our customer
So how do we make it happen?
Developing and maintaining excellent customer relationships and delivering smiles in every walk of work
Offering a friendly ear towards the customer’s stated and unstated requirements and providing them with solutions
Catering to every customer with par excellent service by building trust and confidence
Listening to the customer’s queries and sharing information with clarity to best match their needs
Building strong associations and striving to exceed the customer’s expectations by honoring commitments and providing appropriate solutions to suit their actual needs
Finding ways to deliver what matters to the customer by proactively suggesting and guiding them in their decision making process
Working across teams to achieve our goals, bearing in mind the ever changing needs of customers